Shipping Policy

1. Shipping Cost

Ogelvies currently provides a simple flat-rate shipping option so customers can understand the shipping cost before completing their purchase. The standard shipping charge is based on the order rather than the number of individual items included in the shipment.

The shipping charge displayed during checkout should be reviewed before placing your order. Any applicable order charges shown at checkout will be presented before payment is submitted.

2. Order Processing Time

Order processing refers to the time required for Ogelvies to receive, review, prepare, package, and hand your order to the selected shipping carrier. Our standard handling time is 1 business day.

Processing normally takes place Monday through Friday. Orders received before the daily cut-off time may enter processing on the same business day, while orders placed after the cut-off may begin processing on the next business day.

Orders Placed Before the Cut-Off

Orders submitted before 5:00 PM EST on a business day are generally eligible to enter the normal processing cycle. The order will be prepared for shipment according to our standard 1-business-day handling timeframe.

Orders Placed After the Cut-Off

Orders submitted after 5:00 PM EST are generally treated as being received on the following business day for processing purposes. This means the processing period may begin on the next business day rather than the day the order was initially submitted.

Weekend and Holiday Orders

Orders placed during weekends or applicable holidays may not enter processing until the next available business day. Business days are generally Monday through Friday. Saturdays, Sundays, and recognized holidays may therefore affect the date on which an order is processed and shipped.

3. Estimated Delivery Time

After an order has completed processing, it is handed to the shipping carrier for transit. Our estimated transit time is 2–6 business days. Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

Actual delivery time can vary depending on the destination, carrier operations, weather conditions, transportation conditions, seasonal demand, public holidays, and other circumstances outside the direct control of Ogelvies.

4. Delivery Services & Tracking

Ogelvies works with established shipping carriers to provide reliable delivery services. Depending on the order and destination, shipments may be delivered by USPS, UPS, or FedEx.

Once tracking information is available, customers should use the tracking number to monitor the progress of the shipment. Carrier tracking systems may require some time to display the first movement after a shipping label has been created.

A tracking number does not necessarily mean that the package has already begun moving through the carrier network. In some cases, the tracking number is generated during shipment preparation and the first tracking event appears after the carrier physically receives and scans the package.

5. How to Track Your Order

When tracking information is available for your shipment, Ogelvies may provide the relevant tracking details through the contact information associated with your order.

1. Place your order through the Ogelvies online store and complete the checkout process using the required customer and shipping information.
2. Allow the standard 1 business day handling period for your order to be processed and prepared for shipment.
3. Once the shipment is transferred to USPS, UPS, or FedEx, tracking information may become available.
4. Use the provided tracking number to review the latest available shipment status and estimated movement through the carrier's tracking system.

Tracking updates are controlled by the shipping carrier. If tracking does not immediately display movement, please allow additional time for the first carrier scan to appear.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review your street address, apartment or unit number, city, state, ZIP code, and other applicable delivery details before submitting an order.

Incorrect, incomplete, or outdated address information can result in delivery delays, returned packages, or additional carrier handling. If you notice an address error after placing an order, contact Ogelvies as soon as possible at support@ogelvies.com.

We will make reasonable efforts to assist with address-related requests when possible. However, an address change cannot always be guaranteed once an order has entered processing or has already been transferred to the carrier.

7. Delayed Shipments

Although Ogelvies works to process orders within the stated handling timeframe, delivery estimates may be affected by circumstances beyond our control. These may include severe weather, transportation disruptions, carrier network congestion, operational interruptions, incorrect address information, customs or governmental delays where applicable, and unusually high shipping volumes.

If a package appears to be delayed, customers should first review the most recent tracking information. Carrier tracking may provide additional details regarding the shipment's current location or an updated estimated delivery date.

A temporary lack of tracking movement does not necessarily mean that a package has been lost. Packages may occasionally move between facilities without receiving a visible tracking scan at every stage.

8. Lost, Missing, or Misdelivered Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area around your address, mailbox, porch, entrance, building reception area, or other locations where the carrier may normally leave packages.

You may also wish to check with household members, neighbors, building management, or other authorized recipients who may have accepted the shipment on your behalf.

If the package remains missing, contact Ogelvies at support@ogelvies.com with your order information and tracking number. We can review the available shipment information and determine what assistance may be available.

Because the carrier is responsible for the physical transportation and delivery of the package after shipment, carrier investigation procedures may be required in certain circumstances.

9. Damaged Packages

We recommend inspecting your package when it arrives. If the outer package appears significantly damaged or the contents appear to have been affected during transit, please contact Ogelvies promptly.

When contacting our support team about a damaged shipment, please provide your order number and a clear description of the issue. Photographs of the shipping packaging and affected product may also be helpful when evaluating a shipping-related concern.

Providing complete information allows our team to review the situation more efficiently and determine the appropriate next steps.

10. Multiple-Item Orders

When an order contains multiple products, Ogelvies will generally prepare the items for shipment according to the availability and fulfillment process applicable to the order.

In some circumstances, items from the same order may not appear in the exact same carrier scan or tracking event. If your order contains multiple items and the shipment information appears incomplete, please allow additional time for the tracking system to update before contacting customer support.

11. Shipping Information and Order Confirmation

Customers should carefully review their order confirmation after checkout to ensure that the products, quantities, shipping details, and contact information are correct.

Order-related communications may contain important information concerning processing and shipment. Please ensure that the email address supplied during checkout is accurate and accessible.

If you believe there is an issue with your order information, please contact Ogelvies as soon as possible. Early communication gives us the best opportunity to review the order before it progresses further through the fulfillment process.

12. Business Days and Delivery Estimates

Shipping estimates stated in this policy are based on business days. Business days generally refer to Monday through Friday and exclude applicable weekends and holidays.

For example, an order placed after the 5:00 PM EST cut-off on Friday may begin processing on the following business day. Likewise, an order placed during a weekend may not enter the standard processing cycle until Monday, unless Monday is an applicable holiday.

13. Carrier Delivery Conditions

Once a package has been accepted by USPS, UPS, or FedEx, the carrier manages the transportation and delivery portion of the shipment. Delivery schedules can be influenced by local carrier conditions and operational circumstances.

Ogelvies does not control the carrier's route, delivery sequence, exact delivery time, or individual delivery practices. For this reason, the stated 2–6 business-day transit period should be understood as an estimated timeframe rather than a guaranteed delivery appointment.

Customers should monitor their tracking information for the most current carrier-provided status.

14. Changes to Shipping Information

If you need to correct shipping information after placing an order, please contact us immediately at support@ogelvies.com.

Requests received before an order enters processing may have a greater possibility of being reviewed before shipment. However, we cannot guarantee that an address or delivery instruction can be changed after an order has been processed, packed, or transferred to a shipping carrier.

15. Customer Responsibility

To help ensure successful delivery, customers should:

• Provide a complete and accurate shipping address.
• Include apartment, suite, unit, or building information when applicable.
• Provide a valid email address for order-related communication.
• Monitor shipment tracking information when tracking is provided.
• Be available to receive the package when a signature or delivery arrangement is required.
• Contact Ogelvies promptly if an order appears significantly delayed or there is an issue with delivery.

16. Our Commitment to a Clear Delivery Experience

Ogelvies believes that shipping information should be easy to understand before an order is placed. For this reason, our standard shipping structure is designed around a straightforward $6.99 flat shipping rate, a 1-business-day handling period, and an estimated 2–6 business-day carrier transit period.

From Sunglasses and Hats to Scarves and other accessories, each order deserves careful handling and clear communication. We work to prepare orders efficiently and provide appropriate shipment information so customers can understand where their package is during the delivery process.

While delivery times can occasionally be affected by circumstances outside our control, our goal is to keep the fulfillment process organized, transparent, and customer-focused from checkout through delivery.

17. Contact Ogelvies About Shipping

If you have questions about shipping, order processing, tracking, delivery delays, or another delivery-related concern, our support team is available to assist you.

By placing an order with Ogelvies, customers acknowledge the shipping information described in this policy, including the stated handling time, estimated carrier transit time, shipping charge, order cut-off time, and carrier delivery conditions.