Privacy Policy
Last updated: September 2026
At Ogelvies, we respect the privacy of our customers and understand the importance of handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order, contact our support team, or otherwise interact with Ogelvies.
Our goal is to provide a transparent explanation of how information may be collected, used, shared, stored, and protected while you use our online store. This policy applies to information associated with Ogelvies and our website, including information provided during the purchase of Sunglasses, Hats, Scarves, and related products.
Privacy at a Glance: Ogelvies collects information that is reasonably necessary to operate our website, process orders, communicate with customers, provide customer support, maintain website security, and improve our services.
We do not request more personal information than reasonably necessary for the relevant purpose. Depending on how you interact with our store, the information we collect may include contact details, shipping information, order information, payment-related information, device information, and website usage information.
1. Information We Collect
The information collected by Ogelvies depends on how you use our website. Some information is provided directly by you, while other information may be collected automatically when you browse or interact with our online store.
| Information Category | Examples | Typical Purpose |
|---|---|---|
| Contact Information | Name, email address, telephone number | Order communication and customer support |
| Shipping Information | Street address, city, state, ZIP code | Order fulfillment and delivery |
| Order Information | Products purchased, order number, order status | Processing, fulfillment, returns, and support |
| Payment Information | Payment method and transaction-related information | Payment processing and transaction verification |
| Technical Information | IP address, browser type, device information | Security, functionality, analytics, and troubleshooting |
| Usage Information | Pages viewed, interactions, referring pages | Website improvement and performance analysis |
2. Information You Provide Directly
You may provide personal information when you interact with Ogelvies in different ways. For example, information may be provided when you place an order, submit checkout details, contact customer support, request help with a return, or otherwise communicate with us.
Depending on the interaction, information you provide may include your name, email address, telephone number, billing information, shipping address, and details relating to your order.
You are responsible for ensuring that the information you provide is accurate and up to date. Providing incorrect information may prevent us from properly processing an order or responding to a customer service request.
3. Order and Transaction Information
When you purchase a product from Ogelvies, information related to the transaction may be collected and retained as reasonably necessary to process and manage the order.
This may include the products purchased, order number, order value, shipping details, transaction status, and information necessary to address returns, refunds, cancellations, or customer service requests.
Payment transactions may be handled through third-party payment processors. Ogelvies does not need to directly store sensitive payment credentials when those details are processed through an applicable third-party payment provider.
4. How We Use Personal Information
Ogelvies uses personal information only for purposes reasonably connected to operating our store, providing requested services, fulfilling customer orders, and maintaining the website.
- Process and fulfill customer orders.
- Arrange shipment and delivery of purchased products.
- Provide order confirmations and shipment-related communications.
- Respond to customer questions and support requests.
- Process eligible returns, refunds, cancellations, and order changes.
- Maintain website functionality and improve the shopping experience.
- Detect, prevent, and investigate fraudulent or unauthorized activity.
- Maintain the security and integrity of our website and systems.
- Comply with applicable legal, regulatory, or administrative obligations.
5. Order Communications
When you place an order, Ogelvies may use the contact information you provide to communicate with you about that transaction.
Transactional communications may include order confirmations, processing information, shipping updates, delivery information, return-related communications, refund notifications, or responses to customer inquiries.
6. Customer Support Information
If you contact Ogelvies for assistance, we may retain information from your communication so that we can respond to your request and maintain an appropriate record of the customer service interaction.
This may include your name, email address, order number, product details, photographs or documents you voluntarily provide, and the content of your communication.
We use this information to investigate questions, resolve order issues, process eligible returns or refunds, and improve our customer service processes.
7. Automatically Collected Information
When you visit the Ogelvies website, certain technical information may be collected automatically by the website or technologies supporting its operation.
Depending on the technologies in use, this information may include your IP address, browser type, operating system, device type, approximate location derived from technical information, pages visited, referring website, interaction data, and information regarding website performance.
Technical information is generally used to maintain website functionality, understand website performance, identify technical problems, improve usability, and protect the website from abuse or unauthorized activity.
8. Cookies and Similar Technologies
Ogelvies may use cookies and similar technologies to support website functionality and understand how visitors interact with our store.
Cookies are small data files that may be stored on your device when you visit a website. Depending on their purpose, cookies may help remember preferences, maintain shopping functionality, support security, measure website performance, or provide analytical information.
| Technology Type | General Purpose |
|---|---|
| Essential Technologies | Support core website functionality, security, and necessary shopping features. |
| Preference Technologies | Remember selected settings or preferences where applicable. |
| Analytics Technologies | Help understand website traffic, usage, and performance. |
| Security Technologies | Assist with detecting suspicious activity and protecting website systems. |
Your browser may provide controls for managing cookies. Disabling certain cookies may affect the functionality or availability of some website features.
9. How We Share Information
Ogelvies does not need to share personal information indiscriminately. Information may be shared with selected third parties when reasonably necessary to operate the store, fulfill an order, provide requested services, protect our systems, or comply with legal obligations.
Examples of service providers that may receive relevant information include:
- Payment service providers that process or authorize transactions.
- Shipping carriers responsible for transporting and delivering orders.
- Website hosting and technology providers that support our online store.
- Analytics or performance service providers used to understand website functionality and usage.
- Professional advisers or authorities where disclosure is required or reasonably necessary under applicable law.
10. Shipping and Delivery Partners
When you place an order, certain information is required to deliver your purchase. This may include your name, shipping address, telephone number, and other information reasonably necessary for successful delivery.
Depending on the shipment, delivery may be handled by USPS, UPS, or FedEx. Relevant delivery information may be provided to the carrier so that the package can be transported and delivered.
Shipping providers may process information according to their own privacy policies and operational requirements.
11. Payment Information
Payment information is handled as part of the checkout and transaction process. Depending on the payment method and technology used by the website, payment information may be processed directly by a third-party payment provider.
Ogelvies may receive transaction-related information such as payment status, authorization status, transaction reference, or other information necessary to confirm and manage an order.
Customers should never send complete payment card numbers, passwords, or other sensitive payment credentials to Ogelvies through ordinary email or unofficial communication channels.
12. Data Security
Ogelvies takes reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Security measures may include technical safeguards, access controls, secure website technologies, monitoring procedures, and administrative practices appropriate to the nature of the information handled.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Customers should therefore use reasonable caution when sharing personal information online.
13. Data Retention
Ogelvies may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on the type of information, the reason it was collected, the nature of the customer relationship, operational requirements, dispute resolution needs, security considerations, and applicable legal obligations.
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements and operational practices.
14. Your Privacy Choices
Depending on applicable law and your relationship with Ogelvies, you may have certain choices or rights concerning your personal information.
These may include requesting access to certain personal information, asking that inaccurate information be corrected, requesting deletion where legally applicable, or asking questions about how information is handled.
To make a privacy-related request, please contact us using the information provided at the end of this policy. We may need to verify the identity of the requester before responding to certain requests in order to protect customer information.
15. Marketing Communications
Where applicable, Ogelvies may send promotional or marketing communications to customers who have provided appropriate consent or otherwise have a lawful basis for receiving such communications.
If you no longer wish to receive promotional communications, you may use the available unsubscribe mechanism in the relevant communication or contact us directly.
Please note that opting out of promotional communications does not necessarily stop transactional messages related to orders, purchases, shipping, returns, refunds, security, or customer support.
16. Children's Privacy
Ogelvies does not intentionally seek to collect personal information from children where such collection is restricted by applicable law.
If a parent or legal guardian believes that a child has provided personal information to Ogelvies in circumstances where collection was not appropriate, please contact us so that the matter can be reviewed and appropriate action can be considered.
17. Third-Party Websites
The Ogelvies website may contain links or references to third-party websites, platforms, payment services, shipping services, or other external resources.
Once you leave the Ogelvies website, the third party may collect and use information according to its own privacy policy and terms. Ogelvies does not control the privacy practices of independent third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information through that service.
18. International Data Transfers
Depending on the location of our service providers and the technologies used to operate the website, personal information may be processed or stored in locations outside the country in which you live.
Where applicable, information may be transferred or processed in accordance with relevant legal requirements and appropriate safeguards.
19. Fraud Prevention and Website Security
Ogelvies may process certain technical, transaction, and account-related information to identify suspicious activity, prevent fraud, protect customers, and maintain the integrity of our website.
This may include reviewing transaction information, device information, IP-related information, order patterns, and other signals reasonably associated with website security and fraud prevention.
These activities are intended to protect both customers and Ogelvies from unauthorized transactions, abuse, and other harmful activity.
20. Legal Disclosure
Ogelvies may disclose personal information when reasonably necessary to comply with applicable laws, legal processes, court orders, governmental requests, or other lawful obligations.
Information may also be disclosed when reasonably necessary to protect the rights, property, safety, security, customers, or operations of Ogelvies or others, subject to applicable law.
21. Business Transfers
If Ogelvies undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar event, personal information associated with the affected business operations may be transferred as part of that transaction, subject to applicable legal requirements.
Any successor organization may handle information in accordance with applicable privacy requirements and the terms governing the relevant transaction.
22. Accuracy of Personal Information
Customers can help protect the accuracy of their information by providing complete and current details when placing an order or contacting Ogelvies.
If you discover that information associated with your order or customer interaction is incorrect, please contact us at support@ogelvies.com.
We will review reasonable correction requests and update information where appropriate and technically or legally feasible.
23. Changes to This Privacy Policy
Ogelvies may update this Privacy Policy when necessary to reflect changes in our website, services, information practices, technology, legal requirements, or business operations.
Any revised policy will be made available through the Ogelvies website. We encourage customers to review this page periodically to remain informed about how personal information may be handled.
24. Privacy and Your Rights
Privacy rights can vary depending on where you live and the laws that apply to your circumstances. Nothing in this Privacy Policy is intended to remove or restrict rights that cannot legally be waived.
If you have a question about your privacy rights or how Ogelvies handles your information, please contact our support team. We will review your inquiry and respond in accordance with applicable requirements.
25. Contact Ogelvies
If you have questions about this Privacy Policy, want to make a privacy-related request, or need assistance understanding how your information is handled, please contact Ogelvies directly.
Privacy Support
When contacting us about privacy, please provide enough information for us to understand your request. For order-related privacy questions, including your order number may help us locate the relevant information more efficiently.
By using the Ogelvies website, you acknowledge that you have reviewed this Privacy Policy and understand the general ways in which information may be collected, used, shared, retained, and protected as described above.