Contact Us
Last updated: September 2026
We’re Here to Help
Have a question about an order, product, shipping, payment, or return? Get in touch with Ogelvies and our support team will be happy to assist you. Complete the form below and provide the details of your request so we can better understand how to help.
Send Us a Message
Please complete the form below with your information and message. If your request is related to an existing order, including your order number will help us identify the purchase more efficiently.
Contact Information
If you prefer to contact us directly, you can reach the Ogelvies support team by email during our regular support hours.
Monday–Saturday
Helpful Tip: If you are contacting us about an existing order, please include your order number so our team can assist you more efficiently.
How We Can Help
Our customer support team can assist with questions related to your Ogelvies shopping experience, including the following topics.
Orders
Questions about placing an order, order details, order status, cancellations, or changes.
Shipping
Assistance with shipping timelines, delivery information, and available tracking details.
Returns
Questions about return eligibility, the return process, and refund procedures.
Products
Questions about sunglasses, hats, scarves, product information, or choosing an accessory.
Payments
General questions regarding checkout and PayPal payment processing for your order.
Other Questions
If your question does not fit one of these topics, simply send us a message and explain what you need.
Before Contacting Us
Providing the right information in your message can help us understand your request and respond more efficiently. Depending on your question, you may want to include:
- Your full name and email address.
- Your order number, if your request concerns an existing purchase.
- The product name or relevant product details.
- A clear description of your question or concern.
- Relevant shipping, delivery, return, or payment information.
Please do not include passwords, full payment card numbers, or other sensitive financial information in your contact form submission.
Questions About Your Order?
If you are contacting us about an order that has already been placed, please provide your order number whenever possible. This helps our team locate the relevant order information and better understand your request.
For shipping or delivery questions, you can also include any available tracking information or details about the shipment. For return and refund requests, please explain the reason for your request and provide the relevant order information.
Questions About Our Products?
Ogelvies offers a focused collection of sunglasses, hats, and scarves designed to complement different everyday styles. If you need additional information about a product before placing your order, you can use the contact form above to send your question to our team.
Please include the product name or other identifying information whenever possible so we can provide the most relevant response.
Contact Ogelvies
Prefer to contact us directly? You can reach our support team by email.
Email: support@ogelvies.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday–Saturday
When contacting us about an order, please include your order number and a clear description of your request whenever applicable.
We’re Happy to Hear From You
Whether you have a question before purchasing or need assistance after placing an order, we are here to help make your experience with Ogelvies as straightforward as possible.
Complete the contact form above or email us directly at support@ogelvies.com. We look forward to assisting you.