Payment Methods

1. PayPal Payments

2. How to Pay with PayPal

Completing a purchase through PayPal is straightforward. After reviewing your cart and entering your shipping information, select PayPal as your payment method and continue through the checkout process.

3. Payment Authorization

When you submit an order, PayPal may authorize the transaction before the payment is fully completed. Payment authorization and transaction approval are subject to PayPal's systems, policies, and applicable verification procedures.

Ogelvies cannot guarantee that every PayPal transaction will be approved. A payment may be declined, delayed, reversed, or require additional verification for reasons determined by PayPal or the customer's financial institution.

4. Payment Information and Security

Ogelvies takes reasonable steps to protect information associated with orders and payments. When you choose PayPal, payment information is processed through PayPal's payment environment rather than being handled directly by Ogelvies as part of the normal checkout process.

Customers should make sure they are using their own PayPal account or an authorized payment method and should keep their PayPal login credentials private. Ogelvies will not ask customers to disclose their PayPal password.

For additional information about how PayPal handles payment information, customers should review the terms, privacy information, and security resources provided by PayPal.

5. Order Total and Payment Amount

Before completing your purchase, please review the total amount displayed during checkout. The order total may include the price of the products you selected and applicable shipping charges.

6. Currency and Checkout Information

Prices displayed on the Ogelvies website are presented in the currency shown at checkout. Customers should carefully review the final order summary before authorizing payment through PayPal.

If your PayPal account or financial institution uses a different currency, PayPal or the applicable financial institution may apply its own currency conversion process, exchange rate, or related charges. These matters are outside Ogelvies' control.

7. Payment Errors or Declined Transactions

Occasionally, a payment may not be completed because of an incorrect account selection, insufficient funds, account restrictions, security checks, technical issues, or other reasons determined by PayPal or the relevant financial institution.

If your payment does not go through, review the information shown by PayPal and follow the instructions provided there. You may also need to verify your PayPal account or contact PayPal directly for assistance with payment-specific issues.

If you believe there is an issue with an Ogelvies order after successfully completing payment, you can contact our support team at support@ogelvies.com.

8. Payment Confirmation

After a successful checkout, Ogelvies may send an order confirmation to the email address provided during purchase. Please keep your order confirmation for your records.

If you do not receive an order confirmation, check your email's spam or junk folder first. If you still cannot locate the confirmation, contact our support team and provide the information available about your purchase.

9. Orders and Payment Verification

Ogelvies may review order information before an order is released for fulfillment. This can help identify payment problems, incomplete transactions, or unusual order activity.

If additional information is required to resolve an order or payment issue, our support team may contact you using the contact information provided during checkout.

We recommend responding promptly to legitimate order-related requests so that processing is not unnecessarily delayed.

10. Refunds

When a refund is approved under the applicable Ogelvies policy, the refund is generally issued through the original payment method associated with the order.

For eligible returns, Ogelvies generally processes refunds within 12 business days after the returned merchandise has been received and reviewed. No refund processing fee or restocking fee is charged by Ogelvies.

Once a refund has been issued, the time required for the funds to appear may depend on PayPal and the financial institution associated with the payment.

11. Canceled Orders

If an order is successfully cancelled before fulfillment, any eligible payment refund will be processed through the original payment method.

Because orders can move into processing shortly after they are submitted, customers who need to cancel an order should contact Ogelvies as soon as possible.

For additional information about cancellation requests, please review our Cancel / Change Order policy.

12. Customer Responsibility

Customers are responsible for reviewing their order information before completing payment. This includes checking:

• Selected products and quantities.
• Shipping name and address.
• Email address and contact information.
• Order total and applicable shipping charges.
• PayPal account or payment information before authorization.

Reviewing these details before submitting payment can help prevent avoidable order changes, cancellations, and delivery issues.

13. Changes to Available Payment Methods

Ogelvies currently accepts PayPal only. We may add, remove, or change available payment options in the future as our checkout services develop.

If additional payment methods become available, the options shown during checkout will reflect the payment methods currently supported by Ogelvies.

14. Contact Ogelvies About Payment Issues

If you have questions about an Ogelvies order, payment confirmation, refund, or checkout issue, our support team is available to assist with matters related to your purchase.